We provide genuine retail barcodes for a one-off cost that can be used in the vast majority of retail stores internationally. Once we have assigned a barcode, we cannot then take it back into our pool and resell it to other customers. Therefore, we can’t provide refunds for any old reason. Having said that, there are some circumstances where we are likely to consider refunding your money.
- If you are required by a particular store listed on our page here to have barcodes that come directly from GS1, and therefore sign up to GS1 and provide evidence of your membership within 3 weeks of your purchase, we will refund the amount paid to us.
- If you discover a store that we don’t list on our barcode acceptance page, that won’t accept our barcodes (and are able to provide written statements from the store regarding this), then we will refund the amount paid, provided you contact us within 2 months of your purchase and you sign up to GS1 in your country.
- We may consider refunding in specific circumstances depending on your situation.
We won’t refund if:
- You are expecting to receive barcodes with your country code, but don’t necessarily need them. We explain that our barcodes begin with a ‘07’ or ‘06’ in EAN-13 format (or ‘7’ or ‘6’ in UPC-A format) on our FAQ page, as well as implicitly with the images displayed on our shop page. We don’t represent anywhere that our barcodes begin with your country code.
Note – Barcodes related to any refund given will be marked on the online databases as illegal for use on products.